Frequently Asked Questions
Everything you need to know about shopping with Memery
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy on all eligible items. Products must be in their original packaging, unused, and with all tags attached to qualify for a full refund.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, Memery ships to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
What should I do if my item arrives damaged?
Please contact our customer support team within 48 hours of delivery with your order number and a photo of the damage. We will arrange a replacement or refund immediately.